This Refund and Cancellation Policy (“Policy”) constitutes
a
legally binding agreement between Ombriex Global Co., Ltd. (“Regent,” “the
Company,” “we,” “us,” or “our”) and the
Participant.
This Policy forms an integral part of and is incorporated by reference into the Master Terms
and
Conditions. In the event of any inconsistency on matters of refunds and cancellations, this
Policy shall prevail. This Policy must be read together with the Master Terms and
Conditions.
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Article 1 — Definitions
“Participant” Any
individual who has submitted an application to Regent and paid the Registration Fee,
regardless of whether placement has been completed. All Participants must be at
least
eighteen (18) years of age at the time of application. Regent does not accept
applications from minors.
“Program” The
internship or training placement arranged by Regent for a specific Host Company in a
specific destination country, for the duration specified in the Offer Letter or
Internship Agreement, including all associated coordination, documentation, and
support
services.
“Registration Fee” The upfront fee payable by the Participant prior to the interview process,
constituting payment for professional mediation, candidate sourcing, Host Company
vetting, placement coordination, and administrative services.
“Placement Fee” The fee payable by the Participant upon receipt and written acceptance of an
official
Offer Letter or Internship Agreement from a Host Company, and prior to the
commencement
of visa processing for the applicable destination country.
“Host Company” The hotel, resort, or hospitality establishment that has issued an Offer Letter to
the
Participant and agreed to receive and supervise the Participant during the
Program.
“Offer Letter” The formal written document issued by the Host Company confirming the placement of
the
Participant, specifying the role, department, location, duration, stipend (if
applicable), and Commencement Date.
“Commencement Date” The first official working day of the Participant at the Host Company’s
premises
as specified in the Offer Letter or Internship Agreement.
“Program Credit
Note” A non-cash credit issued by Regent, redeemable against future Program fees by the
same
Participant within twenty-four (24) months of issuance. A Program Credit Note is not
transferable and not convertible to cash under any circumstances.
“Material
Discrepancy” A documented and verifiable difference between the terms confirmed in the Offer
Letter
and the actual conditions at the Host Company’s site, limited to a material
reduction in the stipend amount. Differences in department assignment or work
location
within the same city or property do not constitute a Material Discrepancy under this
Policy.
Article 2 — Nature of Services and Earned Fees
2.1Regent operates
exclusively
as a professional mediation and placement agency. Regent is not an employer of the
Participant at any time and does not guarantee specific Host Company conditions
beyond
what is stated in the Offer Letter. All fees paid to the Company constitute
consideration for specialized professional services including, but not limited to,
candidate sourcing, Host Company vetting, interview coordination, documentation
processing, administrative management, and placement facilitation.
2.2Upon commencement of any
service activity related to a Participant’s application, the corresponding
fees
shall be deemed earned and shall be non-refundable except as expressly provided
herein.
2.3Regent’s liability
in
all circumstances is limited to the total amount of Program Fees paid by the
Participant, consistent with Article 8 of the Master Terms and Conditions.
Article 3 — Program Fee Structure
3.1The total Program Fee
consists of: (a) a mandatory Registration Fee; and (b) a Placement Fee.
3.2The Registration Fee is
payable prior to the interview process. It is non-refundable except as expressly
provided in this Policy.
3.3The Placement Fee shall
become due and payable only after the Participant receives an official Offer Letter
or
Internship Agreement from a Host Company and formally accepts all terms therein.
Visa
processing shall not commence until the Placement Fee has been paid in full.
3.4All fees are personal to
the
Participant and program-specific. Fees are non-transferable unless expressly
authorized
in writing by the Company.
Article 4 — Registration Fee — Refund Conditions
4.1In the event the
Participant
voluntarily withdraws the application for any personal, academic, professional,
financial, or other reason after submission, the Registration Fee shall be strictly
non-refundable.
4.2Cooling-Off
Period. Notwithstanding Article 4.1, a Participant who submits a
written
cancellation request within fourteen (14) calendar days of the date of payment
—
provided that no interview has been scheduled or conducted and no service activity
has
commenced — shall be eligible for a full refund of the Registration Fee. Such
request must be submitted in writing to apply@regenthospitality.co within the
stipulated
period.
4.3Interview
Commitment. In the event the Company is unable to provide at least one
(1)
suitable interview opportunity within three (3) months of the application date, or
at
least fifteen (15) days prior to the scheduled intake start date, the Participant
shall
be eligible for a refund of fifty percent (50%) of the Registration Fee. The
Participant
must submit a written refund request within fourteen (14) calendar days of becoming
eligible. Failure to submit a request within this period shall constitute a waiver
of
the refund entitlement, and the Company shall continue its services without further
refund obligation.
4.4In the event the
Participant
attends a formal interview with a Host Company and is not selected, the Company may,
at
its sole discretion, either refund fifty percent (50%) of the Registration Fee or
arrange one (1) additional interview opportunity. Where an additional opportunity is
arranged, the Registration Fee shall remain non-refundable.
4.5In the event the
Participant
receives an Offer Letter but elects to withdraw, no refund of the Registration Fee
shall
be granted.
Article 5 — Cancellation After Placement
5.1All cancellation requests
must be submitted in writing via email to apply@regenthospitality.co. The effective
date
of cancellation shall be the date of receipt during Thailand business hours
(GMT+7).
5.2In the event the
Participant
receives the Offer Letter, accepts its terms, and thereafter voluntarily withdraws,
both
the Registration Fee and the Placement Fee shall be non-refundable.
5.3In the event the
Participant
receives visa approval and thereafter voluntarily withdraws from the Program, no
refund
of either the Registration Fee or the Placement Fee shall be granted.
5.4No refund request shall
be
entertained if received seven (7) calendar days or fewer before the scheduled
Commencement Date.
Article 6 — Host Company Withdrawal of Offer
6.1In the event a Host
Company
withdraws an issued Offer Letter or Internship Agreement prior to the
Participant’s arrival in the host country, for reasons not constituting a
Force
Majeure event under Article 11, Regent shall refund seventy-five percent (75%) of
the
Placement Fee paid. The Registration Fee shall remain non-refundable in all
cases.
6.2The 75% Placement Fee
refund
under Article 6.1 shall be subject to deduction of all non-recoverable expenses
already
incurred, including but not limited to third-party processing fees, administrative
charges, bank fees, and currency conversion losses.
6.3Where the Host Company
withdraws an offer due to Force Majeure events (as defined in Article 11), Regent
shall
issue a Program Credit Note in lieu of a cash refund.
6.4In such circumstances,
Regent
shall, at no additional Registration or Placement Fee charge, make reasonable
efforts to
identify and offer the Participant an alternative placement of comparable standing.
The
Participant’s acceptance of such an alternative shall constitute full and
final
settlement of any claim arising from the original withdrawal. Acceptance of an
alternative placement is entirely voluntary.
6.5No refund or credit shall
be
issued where the Host Company’s withdrawal results from conduct,
misrepresentation, documentation issues, or any act or omission attributable to the
Participant.
Article 7 — Material Discrepancy in Placement Conditions
7.1Regent acknowledges its
duty
of care in accurately communicating the terms of an Offer Letter to Participants. In
the
event a Participant arrives at the Host Company’s premises and identifies a
material discrepancy between the confirmed Offer Letter and actual placement
conditions,
the following framework shall apply.
7.2Scope of Material
Discrepancy. For the purposes of this Policy, a Material Discrepancy is
limited strictly to a documented and verifiable reduction in the stipend amount
below
the amount expressly stated in the Offer Letter. The following do not constitute a
Material Discrepancy under this Policy and no refund entitlement shall arise from
them:
(a) assignment to a different department or rotation within the same Host Company
property; (b) change of work location within the same city or between outlets of the
same property; or (c) any other operational or administrative variation not relating
to
the stipend amount.
7.3Stipend
Discrepancy
— Regent’s Obligation. In the event a Material Discrepancy
relating to stipend is identified, the Participant must notify Regent in writing at
apply@regenthospitality.co within five (5) calendar days of arriving at the Host
Company. Regent shall then formally engage with the Host Company to investigate and,
where possible, rectify the discrepancy. Regent shall provide the Participant with a
written update within ten (10) business days of receiving the notification.
7.4Regent’s obligation
is
limited to good-faith mediation with the Host Company. Regent does not guarantee a
specific outcome from such mediation, as the Host Company is an independent third
party.
If the Host Company confirms the stipend as stated in the Offer Letter, no refund
shall
be payable. If the discrepancy is confirmed and cannot be resolved, the matter shall
be
addressed at the Company’s reasonable discretion, which may include a partial
credit or goodwill gesture, but shall not obligate a full or partial refund of
fees.
7.5Failure to notify Regent
within the five (5) calendar day period shall constitute acceptance of the placement
conditions, and no claim relating to placement discrepancy shall thereafter be
entertained.
Article 8 — Visa Denial or Government Restriction
8.1In the event the
Participant
is unable to commence the Program solely due to an official visa refusal or a
government-imposed legal restriction preventing lawful participation, the Company
shall
refund the Placement Fee only, subject to deductions under Article 8.4. The
Registration
Fee shall remain non-refundable under all visa denial circumstances, including first
and
subsequent denials.
8.2Refund eligibility under
this
Article requires submission of the official visa denial letter issued by the
relevant
Embassy or Consulate to apply@regenthospitality.co within seven (7) calendar days of
the
refusal date.
8.3Re-application
after
First Denial. Following a first visa denial, the Participant may elect
to:
(a) reapply for the same Host Company without payment of an additional Registration
or
Placement Fee; or (b) change to a new Host Company, in which case an additional
Registration Fee shall be payable but no additional Placement Fee shall be required,
unless the destination country is changed, in which case the Placement Fee shall be
adjusted to reflect the pricing applicable to the new destination.
8.4Second and
Subsequent
Visa Denials. In the event of a second or subsequent visa denial
—
whether for the same Host Company or a different Host Company — the
Registration
Fee shall remain strictly non-refundable. The Placement Fee may be refunded at the
Company’s reasonable discretion, net of all non-recoverable costs. The
Participant
shall bear all visa application fees, embassy charges, and government costs for
every
application without exception.
8.5Visa Ban or
Blanket
Entry Restriction. In the event a government authority issues a blanket
visa ban, travel ban, or entry restriction specifically targeting the
Participant’s nationality after the Participant has accepted the Offer Letter
and
paid the Placement Fee — and such restriction directly prevents the
Participant
from commencing the Program — the Company shall treat the matter as a Force
Majeure event under Article 11. In such case, the Company shall issue a Program
Credit
Note valid for twenty-four (24) months. No cash refund shall be issued for earned
administrative and coordination services. The Participant shall bear all third-party
and
government costs already incurred.
8.6No refund shall be
granted
where a visa refusal results from false, incomplete, misleading, or fraudulent
information or documentation provided by the Participant.
Article 9 — Compassionate Withdrawal — Death or
Genuine Emergency
9.1In the event a
Participant is
required to withdraw from the Program prior to the Commencement Date due to a
genuine
emergency beyond their reasonable control, the following refund provisions shall
apply:
9.1(a)Death of an
Immediate Family Member. If the Participant is required to withdraw due
to
the confirmed death of an immediate family member, being a parent (father or
mother),
sibling, spouse, or child: (i) Where the Participant has received an Offer Letter
and
has paid the Placement Fee but has not yet received visa approval — Regent
shall
refund seventy-five percent (75%) of the Placement Fee. (ii) Where the Participant
has
received visa approval — Regent shall refund fifty percent (50%) of the
Placement
Fee. In both cases, the Registration Fee shall remain non-refundable, and all
applicable
bank charges and currency conversion losses shall be borne by the
Participant.
9.1(b)Other
Emergencies. Circumstances other than those listed in Article 9.1(a)
may be
considered at the Company’s sole discretion where both Parties mutually agree
in
writing that such circumstances constitute a legitimate emergency. No entitlement to
a
refund under this sub-clause arises unless expressly confirmed in writing by
Regent.
9.2Claim
Procedure. To invoke this Article, the Participant or their authorized
representative must: (a) submit a written request to apply@regenthospitality.co
within
seven (7) calendar days of the emergency event; and (b) provide supporting
documentation
— being a certified death certificate and evidence of relationship (e.g.,
birth
certificate, marriage certificate) — within fourteen (14) calendar days of the
initial request.
9.3Post-Commencement. No
compassionate refund shall be issued in any circumstance where the Program has
already
commenced and the Participant has arrived in the host country. This includes,
without
limitation, hospitalization or medical incapacity occurring after the Commencement
Date.
Such events are beyond the Company’s reasonable control, and all fees shall be
deemed fully earned at the point of program commencement.
Article 10 — Post-Commencement and Termination
10.1In the event the Program
has
commenced or the Participant has arrived in the host country, no refund shall be
issued
under any circumstances whatsoever, including medical incapacity, hospitalization,
or
personal emergency arising after the Commencement Date.
10.2Partial Program
Withdrawal / Early Departure. In the event the Participant voluntarily
departs the Program early for any reason after the Commencement Date, no refund of
any
fees shall be granted. All fees are fully earned at the point of program
commencement.
10.3Disciplinary
Dismissal. No refund shall be payable where termination or dismissal
results from failure to meet Host Company performance standards, misconduct,
violation
of workplace policies, breach of immigration laws, criminal conduct, or submission
of
fraudulent documentation, consistent with Article 7 of the Master Terms and
Conditions.
10.4Host Company
Business Closure. In the event a Host Company closes operations,
restructures, or conducts layoffs for business reasons after the Commencement Date
and
beyond the Company’s reasonable control, no refund obligation shall arise. The
Company shall make reasonable efforts to identify an alternative placement where
feasible.
Article 11 — Force Majeure
11.1For the purposes of this
Policy, a Force Majeure event means any event or circumstance beyond the reasonable
control of either Party, including but not limited to: pandemics or public health
emergencies declared by a national or international authority; acts of war, armed
conflict, or terrorism; natural disasters including earthquakes, floods, or severe
storms; government-imposed travel bans, lockdowns, or national states of emergency
that
directly prevent the lawful commencement or continuation of the Program.
11.2In the event a confirmed
Force Majeure event prevents the commencement of a Program after the Placement Fee
has
been paid, Regent shall issue a Program Credit Note valid for twenty-four (24)
months
from the date of issuance. Direct cash refunds shall not be issued for earned
administrative and coordination labor.
11.3A Program Credit Note
issued
under this Article is non-transferable, not convertible to cash, and may only be
applied
toward a future Program enrollment by the same Participant.
Article 12 — Chargeback and Payment Dispute Waiver
12.1By remitting the
Registration Fee or Placement Fee, the Participant expressly acknowledges that they
have
read, understood, and agreed to this Policy in its entirety, including all
non-refundable provisions.
12.2The Participant agrees
that
before initiating any bank chargeback, credit card dispute, or third-party payment
reversal, they shall first submit a formal written refund request to Regent at
apply@regenthospitality.co and allow the Company a minimum of fourteen (14) calendar
days to review and respond.
12.3Any chargeback or
payment
reversal initiated by the Participant where no valid refund entitlement exists under
this Policy, or in contravention of the procedure set out in Article 12.2, shall be
considered a material breach of contract. The Company reserves the right to pursue
recovery of the full disputed amount, together with any associated bank fees,
chargeback
processing charges, and reasonable legal costs.
12.4Initiating a chargeback
does
not constitute or substitute for a formal cancellation under this Policy. All
cancellation requests must comply with Article 5.1.
Article 13 — Refund Processing
13.1In the event a refund is
approved under this Policy, such refund shall be processed within thirty (30) to
forty-five (45) calendar days from the date of written confirmation of eligibility
by
the Company.
13.2Refunds shall be
remitted to
the original paying party only and shall be subject to applicable banking fees,
intermediary charges, and currency conversion losses, all of which shall be borne by
the
Participant.
Article 14 — Governing Law and Jurisdiction
14.1This Policy and any
dispute
or claim arising out of or in connection with it — including its existence,
validity, interpretation, performance, breach, or termination — shall be
governed
by and construed in accordance with the laws of the Kingdom of Thailand, consistent
with
Article 13 of the Master Terms and Conditions.
14.2The Parties irrevocably
submit to the exclusive jurisdiction of the competent courts located in Bangkok,
Thailand for the resolution of any disputes arising under or in connection with this
Policy.
14.3Nothing in this Article
shall prevent Regent from seeking interim or injunctive relief in any jurisdiction
where
the Participant or assets may be located.
Article 15 — Amendments and Version Control
15.1Regent reserves the
right to
amend, update, or revise this Policy at its sole discretion, subject to applicable
law.
15.2All amendments shall be
published on the Company’s official website at www.regenthospitality.co with
an
updated version reference and effective date. Publication on the official website
shall
constitute sufficient and complete notice to all Participants and prospective
applicants.
15.3For Participants who
have
already paid the Registration Fee at the time of an amendment, the version of this
Policy in force at the time of such payment shall continue to apply to their
application, unless the Participant expressly agrees in writing to be bound by the
revised version.
15.4Continued engagement
with
the Company’s services by new Participants after the effective date of any
amendment constitutes acceptance of the revised Policy.
Article 16 — Final Provisions
16.1Except as expressly
provided
herein, all Program Fees are strictly non-refundable.
16.2This Policy must be read
in
conjunction with the Master Terms and Conditions. In the event of any conflict on
matters of refunds and cancellations, this Policy shall prevail.
16.3By remitting the
Registration Fee, the Participant confirms that they have read, understood, and
unconditionally agreed to this Policy in full.
16.4If any provision of this
Policy is found to be invalid or unenforceable under applicable law, that provision
shall be severed, and the remaining provisions shall continue in full force and
effect.
Contact Us
InfoFor questions regarding
this
Policy or to initiate a cancellation or refund request, please contact Regent
through
the following official channels:
Email: apply@regenthospitality.co
Phone: +66 (0)2 329 5700 (24/7)
Website: www.regenthospitality.co
Address: S-Metro Building, 20th Floor, Sukhumvit Road, Khlong Tan Nuea, Watthana,
Bangkok 10110, Thailand
This Agreement (“Agreement,” “Terms,” or
“Terms and Conditions”) constitutes a legally binding contract between Ombriex
Global Co., Ltd. (“Regent,” “the Company,” “we,”
“us,” or “our”) and the individual applicant
(“Participant,”
“Student,” “Candidate,” or “you”). This Agreement
governs
your access to and utilization of the services provided by Regent, including but not limited
to
internship placement, recruitment referral, and intermediary services facilitated through
our
website, digital applications, electronic mail, telephonic communication, or any other
platforms
(collectively, the “Services”). By submitting a formal application or ticking
the
acknowledgment checkbox on the online application form or payment page, you acknowledge that
you
have read, understood, and voluntarily agreed to be legally bound by these Terms and the
Refund
and Cancellation Policy incorporated herein by reference.
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Article 1 — Definitions and Interpretations
1.1“Participant” /
“Student” / “You”: Any natural person who is at
least eighteen (18) years of age, has submitted a completed application form, and
has
been accepted for the provision of Services by the Regent. Regent does not accept
applications from individuals under the age of eighteen (18). By submitting an
application, the Participant represents and warrants that they meet this age
requirement.
1.2“Program”: Any
internship placement, coordination, facilitation, or ancillary service (including
orientation and document support) organized by Regent for a specific Host Company in
a
specific destination country, for the duration specified in the Offer Letter or
Internship Agreement.
1.3“Host
Company”: The independent third-party hotel, resort, or
hospitality
establishment where the Participant is placed for the purpose of a paid internship
or
professional training, as identified in the Offer Letter or Internship
Agreement.
1.4“Program
Fee”: The total aggregate fees charged by Regent for the
Services,
comprising the Registration Fee and the Placement Fee.
1.5“Registration
Fee”: The upfront fee payable prior to the interview process,
constituting payment for professional mediation, candidate sourcing, Host Company
vetting, placement coordination, and administrative services.
1.6“Placement
Fee”: The fee payable upon receipt and written acceptance of an
official Offer Letter from a Host Company, before commencement of visa
processing.
1.7“Offer
Letter” / “Internship Agreement”: The formal written
document issued by the Host Company confirming the Participant’s placement,
specifying the role, department, location, stipend (if applicable), duration, and
Commencement Date.
1.8“Commencement
Date”: The first official working day of the Participant at the
Host
Company’s premises as specified in the Offer Letter or Internship
Agreement.
1.9“Intermediary”: The
specific legal and functional role of Regent as a facilitator matching candidates
with
Host Company, without constituting an employment relationship between Regent and the
Participant.
1.10“Program
Credit Note”: A non-cash credit issued by Regent to the
Participant,
redeemable against future Program fees by the same Participant within twenty-four
(24)
months of issuance. A Program Credit Note is non-transferable, non-refundable, and
not
convertible to cash under any circumstances.
1.11“Force
Majeure”: Any event or circumstance beyond the reasonable control
of
either Party, including but not limited to pandemics or public health emergencies
declared by a national or international authority, acts of war, armed conflict or
terrorism, natural disasters, or government-imposed travel bans, lockdowns, or
national
states of emergency that directly prevent the lawful commencement or continuation of
the
Program.
Article 2 — Application, Eligibility, and Enrollment
2.1Accuracy and
Veracity
of Information: By submitting an application, the Participant
represents
and warrants that all information provided — including personal, educational,
legal, and medical data — is complete, accurate, and truthful. Any discovery
of
misrepresentation or falsification, whether before or after the Registration Fee has
been paid, may result in immediate disqualification from the Program and termination
of
Services without the right to a refund.
2.2Obligation to
Update: The Participant is under a continuous obligation to immediately
notify Regent of any material changes to their contact information, academic status,
availability, passport details, or legal eligibility to participate in the
Program.
2.3Discretionary
Acceptance: Regent reserves the right to accept or decline any
application
at its sole discretion, based on qualifications, interview performance, and the
specific
requirements of the Host Company. Where Regent determines that a Participant does
not
meet the eligibility criteria, Regent shall notify the Participant prior to
requesting
the Registration Fee payment. No Registration Fee shall be collected from a
Participant
who has not passed Regent’s initial eligibility assessment.
2.4Post-Payment
Rejection: In the event a Participant is found to be ineligible, or is
rejected by Regent, after the Registration Fee has been paid — whether due to
the
provision of false, incomplete, or misleading information, disciplinary history, or
any
other reason attributable to the Participant — the Registration Fee shall be
non-refundable. This is consistent with and governed by the Regent Refund and
Cancellation Policy (REG-REF-2026-V2.0).
2.5Participant
Acknowledgement: Acceptance of these Terms is evidenced by: (a) ticking
the
acknowledgement checkbox on the online application form prior to submission; and (b)
ticking the acknowledgement checkbox on the payment page prior to remittance of the
Registration Fee. Both actions constitute the Participant’s express, informed,
and
binding acceptance of these Terms and the Refund and Cancellation Policy.
2.6Cooling-Off
Period: A Participant who has paid the Registration Fee and submits a
written cancellation request within fourteen (14) calendar days of the date of
payment
— provided that no interview has been scheduled or conducted and no service
activity has commenced — shall be eligible for a full refund of the
Registration
Fee. Such request must be submitted in writing to apply@regenthospitality.co within
the
stipulated period. This right is governed by and subject to Article 4.2 of the
Refund
and Cancellation Policy (REG-REF-2026-V2.0).
Article 3 — Application Timeline and Process
3.1Recommended
Application Timeline: Participants are strongly advised to submit their
application at least two (2) to three (3) months in advance of their intended
internship
intake date. Applications submitted with insufficient lead time may limit the
availability of suitable placements, and Regent accepts no responsibility for any
resulting inability to arrange a placement within the Participant’s preferred
schedule.
3.2Eligibility
Review: Following submission of the completed application form, Regent
shall conduct an eligibility review. This review process may take up to fifteen (15)
calendar days. The Participant will be notified in writing of the outcome —
whether eligible to proceed or not — within this period.
3.3Host Company
Review
and Interview: Upon passing the eligibility review and paying the
Registration Fee, the Participant’s profile shall be submitted to suitable
Host
Company. The Host Company’s internal review and decision to extend an
interview
invitation may take up to a further thirty (30) calendar days. Regent shall
communicate
interview scheduling, outcomes, and any Offer Letter to the Participant promptly
upon
receipt from the Host Company.
3.4Non-Guarantee of
Timeline: The timelines stated in Articles 3.2 and 3.3 are indicative
and
represent Regent’s best efforts. Regent does not guarantee specific placement
within a stated period, except as expressly set out in Article 4.3 of the Refund and
Cancellation Policy.
3.5Formal
Confirmation: An internship placement is considered legally confirmed
only
upon: (a) the Participant’s receipt of a signed Offer Letter or Internship
Agreement from the Host Company; and (b) the full settlement of all applicable
Program
Fees in accordance with the Refund and Cancellation Policy.
Article 4 — Fees, Payment, and Stipend Disclaimer
4.1Payment
Structure: All fees must be remitted according to the schedule provided
— Registration Fee upon booking confirmation, and Placement Fee upon issuance
of
an official Offer Letter. All payments must be cleared in full prior to the
commencement
of visa processing and the Participant’s departure.
4.2Default and
Cancellation: Failure to remit any fee by the established due date may
result in the immediate cancellation of the placement. Such failure constitutes a
breach
of this Agreement, leading to the forfeiture of fees already paid to offset incurred
administrative and processing costs.
4.3Scope of
Fees: Fees paid to Regent are solely for administrative, coordination,
and
intermediary services. These are entirely distinct from any financial arrangements
— including stipends or housing allowances — provided by the Host
Company.
4.4Stipend and
Compensation Disclaimer: Regent provides paid hospitality internship
placements only. Information regarding stipend amounts and any housing or
accommodation
support is made available to Participants prior to application, whether through
Regent’s official website, program information sheets, or direct communication
from a Regent representative. Stipend amounts and any accommodation arrangements
applicable to a specific placement are confirmed in the Offer Letter or Internship
Agreement issued by the Host Company following a successful interview. Regent makes
no
guarantee regarding the specific amount, timing, continuity, or method of payment of
any
stipend, as stipend arrangements are entirely at the discretion of and managed
directly
by the Host Company.
4.5Explicit Fee
Exclusions: Unless expressly stated in writing, the Program Fee covers
placement services only. The Participant is solely responsible for: (a) Travel
—
international airfare, domestic transfers, and daily commuting; (b) Legal —
government visa fees, work permit processing, and document notarization; (c)
Insurance
— comprehensive health, travel, and personal liability insurance (subject to
Article 6); (d) Personal — daily subsistence, vaccinations, housing security
deposits, and personal expenses.
4.6Currency and
Transactional Costs: All fees are quoted in US Dollars (USD) unless
otherwise specified in writing. Any costs associated with international bank
transfers,
currency fluctuations, or third-party surcharges are the sole liability of the
Participant.
Article 5 — Visa, Immigration, and Travel Obligations
5.1Primary
Responsibility: It is the exclusive responsibility of the Participant
to
possess and maintain valid travel documentation, including passports, entry visas,
work
permits, and mandatory health certifications required for the destination
country.
5.2Advisory
Role: While Regent provides guidance and supporting documentation
(e.g.,
invitation letters, offer letters), Regent does not control the decisions of
embassies,
consulates, or immigration authorities. Information provided by Regent is for
support
purposes only and does not supersede official government regulations.
5.3Non-Liability for
Immigration Outcomes: Regent shall not be liable for any losses, costs,
or
damages arising from visa refusals, delays, or revocations. In such cases, fees paid
for
administrative work are non-refundable except as specifically outlined in the Regent
Refund and Cancellation Policy (REG-REF-2026-V2.0).
5.4Legal
Compliance: Participants must strictly adhere to the immigration and
local
laws of the destination country. Any breach leading to deportation or legal action
is
the sole responsibility of the Participant, and no refund shall be due.
5.5Placement
Duration: The internship duration is as specified in the Offer Letter.
In
the event a Host Company modifies the duration of the internship after the
Commencement
Date for operational reasons, Regent shall use its best efforts to liaise with the
Host
Company on the Participant’s behalf. Regent assumes no contractual obligation
or
financial liability arising from any such modification, as the internship
relationship
is between the Participant and the Host Company.
Article 6 — Health, Safety, and Insurance
6.1Host Company
Basic
Insurance: Host Companies typically provide basic insurance coverage
for
incidents occurring within the hotel premises during the Participant’s working
hours, as is standard practice in the hospitality industry. The scope, terms, and
limits
of such coverage are determined entirely by the Host Company and are outside
Regent’s control. Regent makes no representation or guarantee regarding the
nature
or adequacy of such coverage.
6.2Mandatory
Personal
Insurance: Notwithstanding Article 6.1, Participants are required to
maintain comprehensive personal international insurance for the entire duration of
the
Program, covering: (a) medical expenses and emergency treatment; (b) accidents and
personal injury occurring outside of working hours; (c) personal liability; and (d)
emergency repatriation. The Participant’s personal insurance is their own
responsibility and is distinct from any coverage provided by the Host
Company.
6.3Verification
Rights: Regent reserves the right to request proof of personal
insurance at
any stage of the process. Failure to provide adequate documentation may result in
the
suspension of the placement without refund.
6.4Medical
Disclosure: Participants must disclose all pre-existing medical
conditions
or special needs during the application process. Failure to disclose may result in
the
Host Company’s inability to accommodate the Participant, for which Regent
assumes
no liability.
6.5Waiver of
Liability: If a Participant commences an internship without adequate
personal insurance as required under Article 6.2, they acknowledge that they do so
at
their own exclusive risk. Neither Regent nor the Host Company shall assume financial
or
legal liability for medical costs, personal injury, or property damage arising
outside
the scope of the Host Company’s basic premises coverage.
Article 7 — Communication Obligations
7.1Regent’s
Communication Commitment: Regent shall maintain active communication
with
the Participant throughout the placement process, covering: (a) interview scheduling
and
outcome; (b) issuance and explanation of the Offer Letter; (c) visa application
guidance
and approval status; (d) pre-departure coordination including Host Company
confirmation,
accommodation guidance, and arrival logistics; and (e) confirmation of the
Participant’s official commencement at the Host Company. All communications
shall
be conducted via email or telephone.
7.2On-Ground
Support: Following the Participant’s arrival in the destination
country and up to the official Commencement Date, Regent or its designated local
representative shall serve as the primary contact point for any logistical
questions,
emergencies, or urgent matters. The relevant contact details shall be provided to
the
Participant prior to departure.
7.3Participant’s
Communication Obligations: The Participant is responsible for ensuring
that
their contact details remain current and accurate at all times. The Participant must
respond promptly to communications from Regent. Failure to respond within a
reasonable
period may result in delays or the lapsing of placement opportunities, for which
Regent
shall not be held responsible.
Article 8 — Conduct and Disciplinary Procedures
8.1Standards of
Conduct: Participants must maintain high professional standards and
comply
with the Host Company’s internal policies, schedules, grooming codes, and the
cultural norms of the destination country throughout the duration of the
Program.
8.2Grounds for
Termination: The Host Company or Regent may terminate a placement
immediately, without refund, for: (a) professional negligence, chronic tardiness, or
unexcused absence; (b) illegal acts, substance abuse, or intoxication; (c)
harassment,
discrimination, or unethical behavior; (d) violation of the Host Company’s
internal policies or applicable laws of the destination country.
8.3Consequences of
Termination: Upon dismissal, Regent is under no obligation to provide
an
alternative placement. All fees paid shall be non-refundable, and the Participant
shall
bear all costs for early departure, including return travel and any associated
expenses.
8.4Grievance
Process: In the event the Participant experiences a workplace issue at
the
Host Company, the following escalation process shall apply: (a) The Participant must
first raise the matter directly with their immediate supervisor at the Host Company
and
allow three (3) to five (5) business days for the matter to be addressed at that
level.
(b) If the matter remains unresolved after five (5) business days, the Participant
must
notify Regent in writing at apply@regenthospitality.co, providing a clear summary of
the
issue and the steps taken. (c) Regent shall acknowledge receipt within two (2)
business
days and shall formally coordinate with the relevant department of the Host Company
within five (5) business days of receipt. Regent shall provide the Participant with
a
written update on the outcome within ten (10) business days of the initial
notification
to Regent.
8.5Regent’s
Role
in Grievances: Regent’s role in the grievance process is that of
a
mediator and coordinator. Regent is not the Participant’s employer and cannot
compel the Host Company to take a specific course of action. Regent shall use its
best
efforts to facilitate a fair resolution in good faith.
Article 9 — Regent’s Right to Terminate
9.1Regent’s
Right
to Terminate: Regent reserves the right to terminate this Agreement and
withdraw a Participant’s application or placement at any time prior to visa
approval, in the following circumstances: (a) the Participant provides false,
misleading, or fraudulent information at any stage of the application or placement
process; (b) the Participant engages in conduct that jeopardizes Regent’s
relationship with a Host Company or its professional reputation; (c) the Participant
fails to comply with the terms of this Agreement or the Refund and Cancellation
Policy;
or (d) any other circumstance that, in Regent’s reasonable judgment, makes the
continuation of the placement unsuitable or inappropriate.
9.2Process: Where Regent determines it is necessary to terminate under Article 9.1, Regent shall
formally notify the Host Company and request the withdrawal or cancellation of the
Participant’s application or placement accordingly. Written notice shall be
provided to the Participant at the email address on record.
9.3Post-Visa
Approval: Regent’s right to initiate a unilateral termination
under
this Article applies only prior to visa approval. Following visa approval and the
Participant’s arrival in the destination country, any termination shall be
governed by Article 8 (Conduct and Disciplinary Procedures) and the applicable Host
Company procedures.
9.4Refund upon
Regent-Initiated Termination: Where termination is initiated by Regent
under Article 9.1 for reasons solely attributable to Regent’s own operational
decision and not arising from Participant misconduct or misrepresentation, refund
entitlement (if any) shall be assessed in accordance with the Refund and
Cancellation
Policy.
Article 10 — Limitation of Liability and Indemnification
10.1Financial
Cap: To the maximum extent permitted by applicable law, Regent’s
total aggregate liability to the Participant for any and all claims arising out of
or in
connection with this Agreement or the Services — whether in contract, tort,
negligence, breach of statutory duty, or otherwise — shall be limited to the
total
amount of Program Fees actually paid by the Participant to Regent.
10.2Exclusion of
Consequential Damages: Regent shall not, under any circumstances, be
liable
to the Participant for any: (a) indirect or consequential loss or damage; (b) loss
of
anticipated stipend, earnings, or income; (c) loss of academic credit or
opportunity;
(d) special or punitive damages; (e) loss of reputation or goodwill; (f) travel
costs,
accommodation costs, or personal expenses incurred in connection with the Program;
or
(g) any other loss not directly caused by a breach of this Agreement by Regent. This
exclusion applies whether or not Regent has been advised of the possibility of such
loss
or damage.
10.3General
Exclusions: Regent is not liable for Host Company decisions, travel
delays,
immigration outcomes, Force Majeure events, natural disasters, or personal injury or
theft occurring during the Program.
10.4Indemnification: The
Participant
agrees to indemnify and hold Regent harmless against any claims, damages, losses, or
legal costs arising from: (a) the Participant’s breach of this Agreement; (b)
the
Participant’s violation of local laws or Host Company policies; or (c) any
misrepresentation made by the Participant during the application or placement
process.
10.5No Warranty of
Outcome: Regent provides no guarantee regarding specific career,
professional, or educational outcomes resulting from the internship.
Article 11 — Intellectual Property
11.1Regent’s
Proprietary Rights: All content published by Regent — including
but
not limited to the website, branding, logos, graphics, marketing materials, program
documentation, placement processes, methodologies, and written communications
—
constitutes the exclusive intellectual property of Ombriex Global Co., Ltd. and is
protected under applicable intellectual property laws. No Participant may reproduce,
distribute, adapt, or commercially exploit any such content without Regent’s
prior
written authorization.
11.2Participant-Submitted
Documents: Documents submitted by the Participant to Regent in connection with their
application
— including curriculum vitae, academic transcripts, photographs, and identity
documents — remain the property of the Participant. By submitting such
documents,
the Participant grants Regent a limited, non-exclusive license to use, share, and
transmit such documents solely for the purpose of fulfilling the Services under this
Agreement, including submission to Host Companys and visa authorities. Such license
shall terminate upon completion or termination of the Agreement.
11.3External
Links: Regent is not responsible for the accuracy, content, or policies
of
third-party websites (including embassies or airlines) linked for reference
purposes.
Article 12 — Social Media and Confidentiality
12.1Confidentiality
Obligation: During and after the Program, the Participant agrees to
maintain strict confidentiality with respect to: (a) the internal operations,
policies,
procedures, and proprietary information of the Host Company; (b) the identities,
personal information, or conduct of other Participants; and (c) the internal
processes,
fee structures, commercial arrangements, and operational methodology of
Regent.
12.2Social Media
Restrictions: The Participant shall not, without the prior written
approval
of Regent, publish, post, broadcast, or otherwise disseminate — on any social
media platform, review site, public forum, or other digital or print medium —
any
content that: (a) is negative, defamatory, misleading, or damaging to the reputation
of
the Host Company or Regent; (b) discloses confidential information about the Host
Company’s operations, staff, or guests; (c) identifies or discloses
information
about other Participants without their explicit consent; or (d) otherwise breaches
the
Participant’s confidentiality obligations under Article 12.1.
12.3Breach of
Confidentiality: Any breach of this Article shall entitle Regent to
immediately terminate the Agreement without refund and, where applicable, to seek
damages for reputational or financial harm caused by such breach.
Article 13 — Non-Solicitation
13.1Restriction: The Participant
acknowledges that the introduction to a Host Company is made solely through
Regent’s professional services and commercial network. The Participant agrees
that, having been introduced to a Host Company through Regent — whether during
the
interview process, upon receipt of an Offer Letter, during pre-arrival coordination,
or
at any point prior to the Commencement Date — they shall not, without
Regent’s prior written consent, directly approach, solicit, or enter into any
internship, employment, training, or other professional arrangement with that Host
Company independently of Regent.
13.2Duration: This restriction applies from the date of the Participant’s first introduction
to
the Host Company through Regent and for a period of twelve (12) months
thereafter.
13.3Breach: Any
breach of this Article shall constitute a material breach of this Agreement and
shall
entitle Regent to seek recovery of its placement fees and any associated damages
from
the Participant.
Article 14 — University and Academic Requirements
14.1Participant’s
Disclosure Obligation: Participants who require the internship to
fulfil an
academic requirement, earn academic credit, or obtain documentation for their
university
or educational institution must inform the Regent of such requirements in writing at
the
time of application or as soon as reasonably practicable thereafter.
14.2Regent’s
Coordination Role: Upon receiving such notification, Regent shall use
its
best efforts to coordinate with the Host Company to facilitate the provision of any
documentation reasonably required to support the Participant’s academic credit
application, such as confirmation letters, attendance records, or performance
evaluations, where the Host Company is able and willing to provide such
documentation.
14.3No
Guarantee: Regent does not guarantee the issuance of any specific
academic
documentation by the Host Company, nor does Regent guarantee that a placement will
satisfy the specific academic requirements of any institution. The Participant is
solely
responsible for verifying with their university or institution that the placement
meets
their academic criteria prior to accepting the Offer Letter.
Article 15 — Testimonials and Marketing Consent
15.1Consent
Process: Regent shall seek the Participant’s separate, explicit,
and
written consent before using any personal information, photographs, testimonials,
case
studies, or success stories for marketing, promotional, or public relations
purposes.
Such consent shall be requested either during the application process or following
the
completion of the Program.
15.2Voluntary
Participation: Consent to marketing use is entirely voluntary and shall
have no bearing on the Participant’s application, placement, or any rights
under
this Agreement. A Participant may withdraw such consent at any time by notifying
Regent
in writing at apply@regenthospitality.co.
15.3Scope of
Use: Where consent is granted, Regent may use the Participant’s
approved content across its official website, social media channels, printed
materials,
and partner communications for the purpose of promoting Regent’s internship
programs.
Article 16 — Data Protection and Privacy
16.1Consent to
Process
Data: By submitting an application, the Participant consents to the
collection, processing, and sharing of their personal data — including
curriculum
vitae, academic transcripts, passport details, and other application documents
—
with third parties strictly necessary for the fulfillment of this Agreement,
including
the Host Company (for interview and placement purposes) and relevant government or
visa
authorities (for visa application purposes).
16.2Third-Party Data
Sharing: Personal data shall only be shared with the following
categories
of third parties: (a) Host Companys, for the purpose of interview coordination,
placement confirmation, and internship management; (b) Embassy and consular
authorities,
for the purpose of visa and immigration applications; (c) Any other third party
expressly required for the performance of the Services under this Agreement. Regent
shall not sell, rent, or disclose personal data to any third party for commercial or
marketing purposes without the Participant’s express prior consent.
16.3Data
Retention: Personal data collected in connection with a
Participant’s
application and Program shall be retained for a period of five (5) years from the
date
of application or the conclusion of the Program, whichever is later. Following the
expiry of this retention period, personal data shall be securely deleted or
anonymized
in accordance with applicable law.
16.4Data Subject
Rights: In accordance with the Thailand Personal Data Protection Act
B.E.
2562 (PDPA) and applicable international data protection frameworks, the Participant
has
the right to: (a) access their personal data held by Regent; (b) request correction
of
inaccurate data; (c) request deletion of their data where legally permissible; (d)
withdraw consent to data processing, subject to the impact this may have on the
provision of Services; and (e) lodge a complaint with the relevant data protection
authority. To exercise any of these rights, the Participant should submit a written
request to apply@regenthospitality.co.
16.5Regulatory
Compliance: All personal data is handled in accordance with the
Thailand
Personal Data Protection Act B.E. 2562 (PDPA) and, where applicable, the EU General
Data
Protection Regulation (GDPR). Regent’s full Privacy Policy is incorporated
herein
by reference and is available at www.regenthospitality.co/privacy-policy.
Article 17 — Force Majeure
17.1Definition: A Force Majeure event means any event or circumstance beyond the reasonable control
of
either Party that prevents or delays the performance of obligations under this
Agreement, including but not limited to: pandemics or public health emergencies
declared
by a national or international authority; acts of war, armed conflict, or terrorism;
natural disasters including earthquakes, floods, or severe storms;
government-imposed
travel bans, lockdowns, or national states of emergency; or any other event of a
similar
extraordinary and unforeseeable nature.
17.2Effect: In
the event of a Force Majeure occurrence, the affected Party’s obligations
shall be
suspended for the duration of the event. Regent shall not be liable for any failure
to
perform its obligations that is caused by a Force Majeure event.
17.3Refund
Treatment: Refund and credit note entitlements arising from Force
Majeure
events are governed by the Regent Refund and Cancellation Policy
(REG-REF-2026-V2.0).
Article 18 — Cancellation and Refund Policy
18.1Governing
Policy: All refund and cancellation requests are governed exclusively
by
the standalone Regent Refund and Cancellation Policy (REG-REF-2026-V2.0),
incorporated
herein by reference and available at
http://www.regenthospitality.co/regent-refund-cancellation-policy. In the event of
any
conflict between this Agreement and the Refund and Cancellation Policy on matters of
refunds and cancellations, the Refund and Cancellation Policy shall prevail.
18.2Withdrawal: Fees are generally non-refundable if a Participant withdraws after placement
confirmation or after service activity has commenced, subject to the specific
provisions
of the Refund and Cancellation Policy.
Article 19 — Amendments and Version Control
19.1Regent reserves the
right to
amend, update, or revise these Terms at its sole discretion, subject to applicable
law.
19.2All amendments shall be
published on the Company’s official website at www.regenthospitality.co with
an
updated version reference and effective date. Publication on the official website
shall
constitute sufficient notice to all Participants and prospective applicants. The
updated
version shall take effect within three (3) calendar days of publication on the
official
website.
19.3For Participants who
have
already paid the Registration Fee at the time of an amendment, the version of these
Terms in force at the time of such payment shall continue to apply to their
application,
unless the Participant expressly agrees in writing to be bound by the revised
version.
19.4Continued engagement
with
the Company’s Services by new Participants after the effective date of any
amendment constitutes acceptance of the revised Terms.
Article 20 — Third-Party Intellectual Property
20.1Regent is not
responsible
for the accuracy, content, or policies of third-party websites referenced or linked
for
the Participant’s convenience, including embassy websites, airline booking
platforms, or government immigration portals.
Article 21 — Governing Law and Dispute Resolution
21.1Governing
Law: This Agreement is governed by and shall be construed in accordance
with the laws of the Kingdom of Thailand. The Parties acknowledge the applicability
of
the Thailand Civil and Commercial Code and all other relevant Thai statutes.
21.2Amicable
Resolution: In the event of any dispute, controversy, or claim arising
out
of or in connection with this Agreement — including its formation,
interpretation,
performance, breach, or termination — the Parties shall first attempt to
resolve
the matter amicably through good-faith negotiation. The Party raising the dispute
shall
notify the other Party in writing, and the Parties shall have thirty (30) calendar
days
from the date of such notice to reach an amicable resolution.
21.3Mediation: If the dispute is not resolved through negotiation within the thirty (30) day period
under Article 21.2, either Party may refer the matter to formal mediation. The
mediator
shall be a neutral, independent professional agreed upon by both Parties within
fourteen
(14) calendar days of the referral. If the Parties cannot agree on a mediator within
this period, either Party may request appointment of a mediator by the Thai
Mediation
Center or such other recognized institution as agreed. The costs of mediation shall
be
shared equally between the Parties unless otherwise agreed.
21.4Mediation
Period: The Parties shall engage in mediation in good faith for a
period of
up to sixty (60) calendar days from the appointment of the mediator, or such a
longer
period as the Parties may agree in writing. If the dispute is not resolved within
this
period, either Party may proceed to litigation.
21.5Litigation: If mediation fails to resolve the dispute, the Parties irrevocably submit to the
exclusive jurisdiction of the competent courts of Bangkok, Thailand for the final
resolution of the dispute. Judgment may be entered on any award in any court of
competent jurisdiction.
21.6Injunctive
Relief: Nothing in this Article shall prevent Regent from seeking
interim,
injunctive, or other equitable relief from a court of competent jurisdiction in any
jurisdiction where necessary to protect its rights or assets pending resolution of a
dispute.
21.7Entire
Agreement: These Terms, the Regent Refund and Cancellation Policy
(REG-REF-2026-V2.0), and the Regent Privacy Policy constitute the entire agreement
between the Parties with respect to the subject matter hereof and supersede all
prior
negotiations, representations, warranties, and communications, whether oral or
written.
Contact Us
InfoFor any questions
regarding
these Terms and Conditions, please contact Regent through the following official
channels:
Email: apply@regenthospitality.co
Phone: +66 (0)2 329 5700 (24/7)
Website: http://www.regenthospitality.co
Address: S-Metro Building, 20th Floor, Sukhumvit Road, Khlong Tan Nuea, Watthana,
Bangkok 10110, Thailand