REGENT MASTER TERMS AND CONDITIONS
Document Ref: REG-TC-2026-V2.0
Effective Date: March 1, 2026
This Agreement (“Agreement,” “Terms,” or “Terms and Conditions”) constitutes a legally binding contract between Ombriex Global Co., Ltd. (“Regent,” “the Company,” “we,” “us,” or “our”) and the individual applicant (“Participant,” “Student,” “Candidate,” or “you”). This Agreement governs your access to and utilization of the services provided by Regent, including but not limited to internship placement, recruitment referral, and intermediary services facilitated through our website, digital applications, electronic mail, telephonic communication, or any other platforms (collectively, the “Services”). By submitting a formal application or ticking the acknowledgment checkbox on the online application form or payment page, you acknowledge that you have read, understood, and voluntarily agreed to be legally bound by these Terms and the Refund and Cancellation Policy incorporated herein by reference.
1. DEFINITIONS AND INTERPRETATIONS
1.1 “Participant” / “Student” / “You”: Any natural person who is at least eighteen (18) years of age, has submitted a completed application form, and has been accepted for the provision of Services by the Regent. Regent does not accept applications from individuals under the age of eighteen (18). By submitting an application, the Participant represents and warrants that they meet this age requirement.
1.2 “Program”: Any internship placement, coordination, facilitation, or ancillary service (including orientation and document support) organized by Regent for a specific Host Company in a specific destination country, for the duration specified in the Offer Letter or Internship Agreement.
1.3 “Host Company”: The independent third-party hotel, resort, or hospitality establishment where the Participant is placed for the purpose of a paid internship or professional training, as identified in the Offer Letter or Internship Agreement.
1.4 “Program Fee”: The total aggregate fees charged by Regent for the Services, comprising the Registration Fee and the Placement Fee.
1.5 “Registration Fee”: The upfront fee payable prior to the interview process, constituting payment for professional mediation, candidate sourcing, Host Company vetting, placement coordination, and administrative services.
1.6 “Placement Fee”: The fee payable upon receipt and written acceptance of an official Offer Letter from a Host Company, before commencement of visa processing.
1.7 “Offer Letter” / “Internship Agreement”: The formal written document issued by the Host Company confirming the Participant’s placement, specifying the role, department, location, stipend (if applicable), duration, and Commencement Date.
1.8 “Commencement Date”: The first official working day of the Participant at the Host Company’s premises as specified in the Offer Letter or Internship Agreement.
1.9 “Intermediary”: The specific legal and functional role of Regent as a facilitator matching candidates with Host Company, without constituting an employment relationship between Regent and the Participant.
1.10 “Program Credit Note”: A non-cash credit issued by Regent to the Participant, redeemable against future Program fees by the same Participant within twenty-four (24) months of issuance. A Program Credit Note is non-transferable, non-refundable, and not convertible to cash under any circumstances.
1.11 “Force Majeure”: Any event or circumstance beyond the reasonable control of either Party, including but not limited to pandemics or public health emergencies declared by a national or international authority, acts of war, armed conflict or terrorism, natural disasters, or government-imposed travel bans, lockdowns, or national states of emergency that directly prevent the lawful commencement or continuation of the Program.
ARTICLE 2: APPLICATION, ELIGIBILITY, AND ENROLLMENT
2.1 Accuracy and Veracity of Information: By submitting an application, the Participant represents and warrants that all information provided — including personal, educational, legal, and medical data — is complete, accurate, and truthful. Any discovery of misrepresentation or falsification, whether before or after the Registration Fee has been paid, may result in immediate disqualification from the Program and termination of Services without the right to a refund.
2.2 Obligation to Update: The Participant is under a continuous obligation to immediately notify Regent of any material changes to their contact information, academic status, availability, passport details, or legal eligibility to participate in the Program.
2.3 Discretionary Acceptance: Regent reserves the right to accept or decline any application at its sole discretion, based on qualifications, interview performance, and the specific requirements of the Host Company. Where Regent determines that a Participant does not meet the eligibility criteria, Regent shall notify the Participant prior to requesting the Registration Fee payment. No Registration Fee shall be collected from a Participant who has not passed Regent’s initial eligibility assessment.
2.4 Post-Payment Rejection: In the event a Participant is found to be ineligible, or is rejected by Regent, after the Registration Fee has been paid — whether due to the provision of false, incomplete, or misleading information, disciplinary history, or any other reason attributable to the Participant — the Registration Fee shall be non-refundable. This is consistent with and governed by the Regent Refund and Cancellation Policy (REG-REF-2026-V2.0).
2.5 Participant Acknowledgement: Acceptance of these Terms is evidenced by: (a) ticking the acknowledgement checkbox on the online application form prior to submission; and (b) ticking the acknowledgement checkbox on the payment page prior to remittance of the Registration Fee. Both actions constitute the Participant’s express, informed, and binding acceptance of these Terms and the Refund and Cancellation Policy.
2.6 Cooling-Off Period: A Participant who has paid the Registration Fee and submits a written cancellation request within fourteen (14) calendar days of the date of payment — provided that no interview has been scheduled or conducted and no service activity has commenced — shall be eligible for a full refund of the Registration Fee. Such request must be submitted in writing to apply@regenthospitality.co within the stipulated period. This right is governed by and subject to Article 4.2 of the Refund and Cancellation Policy (REG-REF-2026-V2.0).
ARTICLE 3: APPLICATION TIMELINE AND PROCESS
3.1 Recommended Application Timeline: Participants are strongly advised to submit their application at least two (2) to three (3) months in advance of their intended internship intake date. Applications submitted with insufficient lead time may limit the availability of suitable placements, and Regent accepts no responsibility for any resulting inability to arrange a placement within the Participant’s preferred schedule.
3.2 Eligibility Review: Following submission of the completed application form, Regent shall conduct an eligibility review. This review process may take up to fifteen (15) calendar days. The Participant will be notified in writing of the outcome — whether eligible to proceed or not — within this period.
3.3 Host Company Review and Interview: Upon passing the eligibility review and paying the Registration Fee, the Participant’s profile shall be submitted to suitable Host Company. The Host Company’s internal review and decision to extend an interview invitation may take up to a further thirty (30) calendar days. Regent shall communicate interview scheduling, outcomes, and any Offer Letter to the Participant promptly upon receipt from the Host Company.
3.4 Non-Guarantee of Timeline: The timelines stated in Articles 3.2 and 3.3 are indicative and represent Regent’s best efforts. Regent does not guarantee specific placement within a stated period, except as expressly set out in Article 4.3 of the Refund and Cancellation Policy.
3.5 Formal Confirmation: An internship placement is considered legally confirmed only upon: (a) the Participant’s receipt of a signed Offer Letter or Internship Agreement from the Host Company; and (b) the full settlement of all applicable Program Fees in accordance with the Refund and Cancellation Policy.
ARTICLE 4: FEES, PAYMENT, AND STIPEND DISCLAIMER
4.1 Payment Structure: All fees must be remitted according to the schedule provided — Registration Fee upon booking confirmation, and Placement Fee upon issuance of an official Offer Letter. All payments must be cleared in full prior to the commencement of visa processing and the Participant’s departure.
4.2 Default and Cancellation: Failure to remit any fee by the established due date may result in the immediate cancellation of the placement. Such failure constitutes a breach of this Agreement, leading to the forfeiture of fees already paid to offset incurred administrative and processing costs.
4.3 Scope of Fees: Fees paid to Regent are solely for administrative, coordination, and intermediary services. These are entirely distinct from any financial arrangements — including stipends or housing allowances — provided by the Host Company.
4.4 Stipend and Compensation Disclaimer: Regent provides paid hospitality internship placements only. Information regarding stipend amounts and any housing or accommodation support is made available to Participants prior to application, whether through Regent’s official website, program information sheets, or direct communication from a Regent representative. Stipend amounts and any accommodation arrangements applicable to a specific placement are confirmed in the Offer Letter or Internship Agreement issued by the Host Company following a successful interview. Regent makes no guarantee regarding the specific amount, timing, continuity, or method of payment of any stipend, as stipend arrangements are entirely at the discretion of and managed directly by the Host Company.
4.5 Explicit Fee Exclusions: Unless expressly stated in writing, the Program Fee covers placement services only. The Participant is solely responsible for: (a) Travel — international airfare, domestic transfers, and daily commuting; (b) Legal — government visa fees, work permit processing, and document notarization; (c) Insurance — comprehensive health, travel, and personal liability insurance (subject to Article 6); (d) Personal — daily subsistence, vaccinations, housing security deposits, and personal expenses.
4.6 Currency and Transactional Costs: All fees are quoted in US Dollars (USD) unless otherwise specified in writing. Any costs associated with international bank transfers, currency fluctuations, or third-party surcharges are the sole liability of the Participant.
ARTICLE 5: VISA, IMMIGRATION, AND TRAVEL OBLIGATIONS
5.1 Primary Responsibility: It is the exclusive responsibility of the Participant to possess and maintain valid travel documentation, including passports, entry visas, work permits, and mandatory health certifications required for the destination country.
5.2 Advisory Role: While Regent provides guidance and supporting documentation (e.g., invitation letters, offer letters), Regent does not control the decisions of embassies, consulates, or immigration authorities. Information provided by Regent is for support purposes only and does not supersede official government regulations.
5.3 Non-Liability for Immigration Outcomes: Regent shall not be liable for any losses, costs, or damages arising from visa refusals, delays, or revocations. In such cases, fees paid for administrative work are non-refundable except as specifically outlined in the Regent Refund and Cancellation Policy (REG-REF-2026-V2.0).
5.4 Legal Compliance: Participants must strictly adhere to the immigration and local laws of the destination country. Any breach leading to deportation or legal action is the sole responsibility of the Participant, and no refund shall be due.
5.5 Placement Duration: The internship duration is as specified in the Offer Letter. In the event a Host Company modifies the duration of the internship after the Commencement Date for operational reasons, Regent shall use its best efforts to liaise with the Host Company on the Participant’s behalf. Regent assumes no contractual obligation or financial liability arising from any such modification, as the internship relationship is between the Participant and the Host Company.
ARTICLE 6: HEALTH, SAFETY, AND INSURANCE
6.1 Host Company Basic Insurance: Host Companies typically provide basic insurance coverage for incidents occurring within the hotel premises during the Participant’s working hours, as is standard practice in the hospitality industry. The scope, terms, and limits of such coverage are determined entirely by the Host Company and are outside Regent’s control. Regent makes no representation or guarantee regarding the nature or adequacy of such coverage.
6.2 Mandatory Personal Insurance: Notwithstanding Article 6.1, Participants are required to maintain comprehensive personal international insurance for the entire duration of the Program, covering: (a) medical expenses and emergency treatment; (b) accidents and personal injury occurring outside of working hours; (c) personal liability; and (d) emergency repatriation. The Participant’s personal insurance is their own responsibility and is distinct from any coverage provided by the Host Company.
6.3 Verification Rights: Regent reserves the right to request proof of personal insurance at any stage of the process. Failure to provide adequate documentation may result in the suspension of the placement without refund.
6.4 Medical Disclosure: Participants must disclose all pre-existing medical conditions or special needs during the application process. Failure to disclose may result in the Host Company’s inability to accommodate the Participant, for which Regent assumes no liability.
6.5 Waiver of Liability: If a Participant commences an internship without adequate personal insurance as required under Article 6.2, they acknowledge that they do so at their own exclusive risk. Neither Regent nor the Host Company shall assume financial or legal liability for medical costs, personal injury, or property damage arising outside the scope of the Host Company’s basic premises coverage.
ARTICLE 7: COMMUNICATION OBLIGATIONS
7.1 Regent’s Communication Commitment: Regent shall maintain active communication with the Participant throughout the placement process, covering: (a) interview scheduling and outcome; (b) issuance and explanation of the Offer Letter; (c) visa application guidance and approval status; (d) pre-departure coordination including Host Company confirmation, accommodation guidance, and arrival logistics; and (e) confirmation of the Participant’s official commencement at the Host Company. All communications shall be conducted via email or telephone.
7.2 On-Ground Support: Following the Participant’s arrival in the destination country and up to the official Commencement Date, Regent or its designated local representative shall serve as the primary contact point for any logistical questions, emergencies, or urgent matters. The relevant contact details shall be provided to the Participant prior to departure.
7.3 Participant’s Communication Obligations: The Participant is responsible for ensuring that their contact details remain current and accurate at all times. The Participant must respond promptly to communications from Regent. Failure to respond within a reasonable period may result in delays or the lapsing of placement opportunities, for which Regent shall not be held responsible.
ARTICLE 8: CONDUCT AND DISCIPLINARY PROCEDURES
8.1 Standards of Conduct: Participants must maintain high professional standards and comply with the Host Company’s internal policies, schedules, grooming codes, and the cultural norms of the destination country throughout the duration of the Program.
8.2 Grounds for Termination: The Host Company or Regent may terminate a placement immediately, without refund, for: (a) professional negligence, chronic tardiness, or unexcused absence; (b) illegal acts, substance abuse, or intoxication; (c) harassment, discrimination, or unethical behavior; (d) violation of the Host Company’s internal policies or applicable laws of the destination country.
8.3 Consequences of Termination: Upon dismissal, Regent is under no obligation to provide an alternative placement. All fees paid shall be non-refundable, and the Participant shall bear all costs for early departure, including return travel and any associated expenses.
8.4 Grievance Process: In the event the Participant experiences a workplace issue at the Host Company, the following escalation process shall apply: (a) The Participant must first raise the matter directly with their immediate supervisor at the Host Company and allow three (3) to five (5) business days for the matter to be addressed at that level. (b) If the matter remains unresolved after five (5) business days, the Participant must notify Regent in writing at apply@regenthospitality.co, providing a clear summary of the issue and the steps taken. (c) Regent shall acknowledge receipt within two (2) business days and shall formally coordinate with the relevant department of the Host Company within five (5) business days of receipt. Regent shall provide the Participant with a written update on the outcome within ten (10) business days of the initial notification to Regent.
8.5 Regent’s Role in Grievances: Regent’s role in the grievance process is that of a mediator and coordinator. Regent is not the Participant’s employer and cannot compel the Host Company to take a specific course of action. Regent shall use its best efforts to facilitate a fair resolution in good faith.
9.1 Regent’s Right to Terminate: Regent reserves the right to terminate this Agreement and withdraw a Participant’s application or placement at any time prior to visa approval, in the following circumstances: (a) the Participant provides false, misleading, or fraudulent information at any stage of the application or placement process; (b) the Participant engages in conduct that jeopardizes Regent’s relationship with a Host Company or its professional reputation; (c) the Participant fails to comply with the terms of this Agreement or the Refund and Cancellation Policy; or (d) any other circumstance that, in Regent’s reasonable judgment, makes the continuation of the placement unsuitable or inappropriate.
9.2 Process: Where Regent determines it is necessary to terminate under Article 9.1, Regent shall formally notify the Host Company and request the withdrawal or cancellation of the Participant’s application or placement accordingly. Written notice shall be provided to the Participant at the email address on record.
9.3 Post-Visa Approval: Regent’s right to initiate a unilateral termination under this Article applies only prior to visa approval. Following visa approval and the Participant’s arrival in the destination country, any termination shall be governed by Article 8 (Conduct and Disciplinary Procedures) and the applicable Host Company procedures.
9.4 Refund upon Regent-Initiated Termination: Where termination is initiated by Regent under Article 9.1 for reasons solely attributable to Regent’s own operational decision and not arising from Participant misconduct or misrepresentation, refund entitlement (if any) shall be assessed in accordance with the Refund and Cancellation Policy.
ARTICLE 10: LIMITATION OF LIABILITY AND INDEMNIFICATION
10.1 Financial Cap: To the maximum extent permitted by applicable law, Regent’s total aggregate liability to the Participant for any and all claims arising out of or in connection with this Agreement or the Services — whether in contract, tort, negligence, breach of statutory duty, or otherwise — shall be limited to the total amount of Program Fees actually paid by the Participant to Regent.
10.2 Exclusion of Consequential Damages: Regent shall not, under any circumstances, be liable to the Participant for any: (a) indirect or consequential loss or damage; (b) loss of anticipated stipend, earnings, or income; (c) loss of academic credit or opportunity; (d) special or punitive damages; (e) loss of reputation or goodwill; (f) travel costs, accommodation costs, or personal expenses incurred in connection with the Program; or (g) any other loss not directly caused by a breach of this Agreement by Regent. This exclusion applies whether or not Regent has been advised of the possibility of such loss or damage.
10.3 General Exclusions: Regent is not liable for Host Company decisions, travel delays, immigration outcomes, Force Majeure events, natural disasters, or personal injury or theft occurring during the Program.
10.4 Indemnification: The Participant agrees to indemnify and hold Regent harmless against any claims, damages, losses, or legal costs arising from: (a) the Participant’s breach of this Agreement; (b) the Participant’s violation of local laws or Host Company policies; or (c) any misrepresentation made by the Participant during the application or placement process.
10.5 No Warranty of Outcome: Regent provides no guarantee regarding specific career, professional, or educational outcomes resulting from the internship.
ARTICLE 11: INTELLECTUAL PROPERTY
11.1 Regent’s Proprietary Rights: All content published by Regent — including but not limited to the website, branding, logos, graphics, marketing materials, program documentation, placement processes, methodologies, and written communications — constitutes the exclusive intellectual property of Ombriex Global Co., Ltd. and is protected under applicable intellectual property laws. No Participant may reproduce, distribute, adapt, or commercially exploit any such content without Regent’s prior written authorization.
11.2 Participant-Submitted Documents: Documents submitted by the Participant to Regent in connection with their application — including curriculum vitae, academic transcripts, photographs, and identity documents — remain the property of the Participant. By submitting such documents, the Participant grants Regent a limited, non-exclusive license to use, share, and transmit such documents solely for the purpose of fulfilling the Services under this Agreement, including submission to Host Companys and visa authorities. Such license shall terminate upon completion or termination of the Agreement.
11.3 External Links: Regent is not responsible for the accuracy, content, or policies of third-party websites (including embassies or airlines) linked for reference purposes.
ARTICLE 12: SOCIAL MEDIA AND CONFIDENTIALITY
12.1 Confidentiality Obligation: During and after the Program, the Participant agrees to maintain strict confidentiality with respect to: (a) the internal operations, policies, procedures, and proprietary information of the Host Company; (b) the identities, personal information, or conduct of other Participants; and (c) the internal processes, fee structures, commercial arrangements, and operational methodology of Regent.
12.2 Social Media Restrictions: The Participant shall not, without the prior written approval of Regent, publish, post, broadcast, or otherwise disseminate — on any social media platform, review site, public forum, or other digital or print medium — any content that: (a) is negative, defamatory, misleading, or damaging to the reputation of the Host Company or Regent; (b) discloses confidential information about the Host Company’s operations, staff, or guests; (c) identifies or discloses information about other Participants without their explicit consent; or (d) otherwise breaches the Participant’s confidentiality obligations under Article 12.1.
12.3 Breach of Confidentiality: Any breach of this Article shall entitle Regent to immediately terminate the Agreement without refund and, where applicable, to seek damages for reputational or financial harm caused by such breach.
ARTICLE 13: NON-SOLICITATION
13.1 Restriction: The Participant acknowledges that the introduction to a Host Company is made solely through Regent’s professional services and commercial network. The Participant agrees that, having been introduced to a Host Company through Regent — whether during the interview process, upon receipt of an Offer Letter, during pre-arrival coordination, or at any point prior to the Commencement Date — they shall not, without Regent’s prior written consent, directly approach, solicit, or enter into any internship, employment, training, or other professional arrangement with that Host Company independently of Regent.
13.2 Duration: This restriction applies from the date of the Participant’s first introduction to the Host Company through Regent and for a period of twelve (12) months thereafter.
13.3 Breach: Any breach of this Article shall constitute a material breach of this Agreement and shall entitle Regent to seek recovery of its placement fees and any associated damages from the Participant.
ARTICLE 14: UNIVERSITY AND ACADEMIC REQUIREMENTS
14.1 Participant’s Disclosure Obligation: Participants who require the internship to fulfil an academic requirement, earn academic credit, or obtain documentation for their university or educational institution must inform the Regent of such requirements in writing at the time of application or as soon as reasonably practicable thereafter.
14.2 Regent’s Coordination Role: Upon receiving such notification, Regent shall use its best efforts to coordinate with the Host Company to facilitate the provision of any documentation reasonably required to support the Participant’s academic credit application, such as confirmation letters, attendance records, or performance evaluations, where the Host Company is able and willing to provide such documentation.
14.3 No Guarantee: Regent does not guarantee the issuance of any specific academic documentation by the Host Company, nor does Regent guarantee that a placement will satisfy the specific academic requirements of any institution. The Participant is solely responsible for verifying with their university or institution that the placement meets their academic criteria prior to accepting the Offer Letter.
ARTICLE 15: TESTIMONIALS AND MARKETING CONSENT
15.1 Consent Process: Regent shall seek the Participant’s separate, explicit, and written consent before using any personal information, photographs, testimonials, case studies, or success stories for marketing, promotional, or public relations purposes. Such consent shall be requested either during the application process or following the completion of the Program.
15.2 Voluntary Participation: Consent to marketing use is entirely voluntary and shall have no bearing on the Participant’s application, placement, or any rights under this Agreement. A Participant may withdraw such consent at any time by notifying Regent in writing at apply@regenthospitality.co.
15.3 Scope of Use: Where consent is granted, Regent may use the Participant’s approved content across its official website, social media channels, printed materials, and partner communications for the purpose of promoting Regent’s internship programs.
ARTICLE 16: DATA PROTECTION AND PRIVACY
16.1 Consent to Process Data: By submitting an application, the Participant consents to the collection, processing, and sharing of their personal data — including curriculum vitae, academic transcripts, passport details, and other application documents — with third parties strictly necessary for the fulfillment of this Agreement, including the Host Company (for interview and placement purposes) and relevant government or visa authorities (for visa application purposes).
16.2 Third-Party Data Sharing: Personal data shall only be shared with the following categories of third parties: (a) Host Companys, for the purpose of interview coordination, placement confirmation, and internship management; (b) Embassy and consular authorities, for the purpose of visa and immigration applications; (c) Any other third party expressly required for the performance of the Services under this Agreement. Regent shall not sell, rent, or disclose personal data to any third party for commercial or marketing purposes without the Participant’s express prior consent.
16.3 Data Retention: Personal data collected in connection with a Participant’s application and Program shall be retained for a period of five (5) years from the date of application or the conclusion of the Program, whichever is later. Following the expiry of this retention period, personal data shall be securely deleted or anonymized in accordance with applicable law.
16.4 Data Subject Rights: In accordance with the Thailand Personal Data Protection Act B.E. 2562 (PDPA) and applicable international data protection frameworks, the Participant has the right to: (a) access their personal data held by Regent; (b) request correction of inaccurate data; (c) request deletion of their data where legally permissible; (d) withdraw consent to data processing, subject to the impact this may have on the provision of Services; and (e) lodge a complaint with the relevant data protection authority. To exercise any of these rights, the Participant should submit a written request to apply@regenthospitality.co.
16.5 Regulatory Compliance: All personal data is handled in accordance with the Thailand Personal Data Protection Act B.E. 2562 (PDPA) and, where applicable, the EU General Data Protection Regulation (GDPR). Regent’s full Privacy Policy is incorporated herein by reference and is available at www.regenthospitality.co/privacy-policy.
ARTICLE 17: FORCE MAJEURE
17.1 Definition: A Force Majeure event means any event or circumstance beyond the reasonable control of either Party that prevents or delays the performance of obligations under this Agreement, including but not limited to: pandemics or public health emergencies declared by a national or international authority; acts of war, armed conflict, or terrorism; natural disasters including earthquakes, floods, or severe storms; government-imposed travel bans, lockdowns, or national states of emergency; or any other event of a similar extraordinary and unforeseeable nature.
17.2 Effect: In the event of a Force Majeure occurrence, the affected Party’s obligations shall be suspended for the duration of the event. Regent shall not be liable for any failure to perform its obligations that is caused by a Force Majeure event.
17.3 Refund Treatment: Refund and credit note entitlements arising from Force Majeure events are governed by the Regent Refund and Cancellation Policy (REG-REF-2026-V2.0).
ARTICLE 18: CANCELLATION AND REFUND POLICY
18.1 Governing Policy: All refund and cancellation requests are governed exclusively by the standalone Regent Refund and Cancellation Policy (REG-REF-2026-V2.0), incorporated herein by reference and available at http://www.regenthospitality.co/regent-refund-cancellation-policy. In the event of any conflict between this Agreement and the Refund and Cancellation Policy on matters of refunds and cancellations, the Refund and Cancellation Policy shall prevail.
18.2 Withdrawal: Fees are generally non-refundable if a Participant withdraws after placement confirmation or after service activity has commenced, subject to the specific provisions of the Refund and Cancellation Policy.
ARTICLE 19: AMENDMENTS AND VERSION CONTROL
19.1 Regent reserves the right to amend, update, or revise these Terms at its sole discretion, subject to applicable law.
19.2 All amendments shall be published on the Company’s official website at www.regenthospitality.co with an updated version reference and effective date. Publication on the official website shall constitute sufficient notice to all Participants and prospective applicants. The updated version shall take effect within three (3) calendar days of publication on the official website.
19.3 For Participants who have already paid the Registration Fee at the time of an amendment, the version of these Terms in force at the time of such payment shall continue to apply to their application, unless the Participant expressly agrees in writing to be bound by the revised version.
19.4 Continued engagement with the Company’s Services by new Participants after the effective date of any amendment constitutes acceptance of the revised Terms.
ARTICLE 20: THIRD-PARTY INTELLECTUAL PROPERTY
20.1 Regent is not responsible for the accuracy, content, or policies of third-party websites referenced or linked for the Participant’s convenience, including embassy websites, airline booking platforms, or government immigration portals.
ARTICLE 21: GOVERNING LAW AND DISPUTE RESOLUTION
21.1 Governing Law: This Agreement is governed by and shall be construed in accordance with the laws of the Kingdom of Thailand. The Parties acknowledge the applicability of the Thailand Civil and Commercial Code and all other relevant Thai statutes.
21.2 Amicable Resolution: In the event of any dispute, controversy, or claim arising out of or in connection with this Agreement — including its formation, interpretation, performance, breach, or termination — the Parties shall first attempt to resolve the matter amicably through good-faith negotiation. The Party raising the dispute shall notify the other Party in writing, and the Parties shall have thirty (30) calendar days from the date of such notice to reach an amicable resolution.
21.3 Mediation: If the dispute is not resolved through negotiation within the thirty (30) day period under Article 21.2, either Party may refer the matter to formal mediation. The mediator shall be a neutral, independent professional agreed upon by both Parties within fourteen (14) calendar days of the referral. If the Parties cannot agree on a mediator within this period, either Party may request appointment of a mediator by the Thai Mediation Center or such other recognized institution as agreed. The costs of mediation shall be shared equally between the Parties unless otherwise agreed.
21.4 Mediation Period: The Parties shall engage in mediation in good faith for a period of up to sixty (60) calendar days from the appointment of the mediator, or such a longer period as the Parties may agree in writing. If the dispute is not resolved within this period, either Party may proceed to litigation.
21.5 Litigation: If mediation fails to resolve the dispute, the Parties irrevocably submit to the exclusive jurisdiction of the competent courts of Bangkok, Thailand for the final resolution of the dispute. Judgment may be entered on any award in any court of competent jurisdiction.
21.6 Injunctive Relief: Nothing in this Article shall prevent Regent from seeking interim, injunctive, or other equitable relief from a court of competent jurisdiction in any jurisdiction where necessary to protect its rights or assets pending resolution of a dispute.
21.7 Entire Agreement: These Terms, the Regent Refund and Cancellation Policy (REG-REF-2026-V2.0), and the Regent Privacy Policy constitute the entire agreement between the Parties with respect to the subject matter hereof and supersede all prior negotiations, representations, warranties, and communications, whether oral or written.
CONTACT
For any questions regarding these Terms and Conditions, please contact Regent through the following official channels:
Email: apply@regenthospitality.co
Phone: +66 (0)2 329 5700 (24/7)
Website: http://www.regenthospitality.co
Address: S-Metro Building, 20th Floor, Sukhumvit Road, Khlong Tan Nuea, Watthana, Bangkok 10110, Thailand
This document supersedes all previous versions of the Regent Master Terms and Conditions. Document Ref: REG-TC-2026-V2.0. Effective: March 1, 2026. Governed by the laws of the Kingdom of Thailand. To be read in conjunction with the Regent Refund and Cancellation Policy (REG-REF-2026-V2.0) and the Regent Privacy Policy.